If you don't love it, return it. Read on for details regarding our 100% satisfaction guarantee, and for instructions on how to make a return.
We are committed to quality products and your satisfaction is 100% guaranteed.
If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt and receive a free replacement. Shipping charges will not be refunded.
How To Return your product:
Choose from two ways to return:
Damaged Returns If your product arrives damaged or defective in some way we offer a hassle-free Photo Return process to speed replacement. Here's how:
- Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged).
- Attach your photos to an email and send them to firstname.lastname@example.org. Please include your order number, shipping ID or item number, a brief description of the reason for the return.
- You will receive an email within 24-48 hours confirming that your photo return is being processed.
- If your photo return is confirmed, you do not need to mail back your product. We will process the replacement based on your photos.
Please note: If the damage or quality issue is not apparent in the photo, you may be required to return the item at your expense before the return can be processed.
Regular Returns: You may return your product for a full credit of the product cost (excluding shipping charges) by following these simple steps:
- email email@example.com to obtain the return instructions for your order.
- Ship your item back to us in its original packaging and enclose your completed return request. We strongly encourage you to return the item via a trackable method. Returns Address:
Ray Masters Productions Returns
581 Stable Rd.
Paia, Maui, HI 96779